Policies

Your initial deposit may be transferred to another Collins Tours departure within the same calendar year, provided the request is made within 60 days of booking and before final payment. Deposits cannot be transferred once the final payment date has passed or for bookings made after the final payment deadline. A new reservation must be made, and a new deposit paid for the new tour for the same traveler. *60-Day Exchangeable deposit not valid on River Cruises or Oceania Cruises*

Please note that deposit transfers are a one-time courtesy. Once your deposit has been transferred to a new tour, the exchangeable deposit benefit no longer applies to that new booking.

Final payments must be received by the due date listed on your invoice, website, or tour documentation. Failure to meet payment deadlines may result in automatic cancellation and loss of payments. 

All monies paid are 100% non-refundable. We strongly recommend purchasing travel insurance to protect your investment, as Collins Tours is not responsible for illness, medical issues, unforeseen circumstances, or changes to your decision to travel.

Travel insurance is available through Manulife and is recommended for trip cancellation and out-of-province medical coverage. Please let our office know if you would like a quote.

Each traveller is solely responsible for confirming their entry eligibility with the relevant border authorities prior to departure, to ensure they meet all requirements for international travel.

Collins Tours accepts no responsibility or liability for denied entry, refusal of boarding on any aircraft, train, cruise, or other mode of transportation, or for any additional costs or expenses incurred as a result.

It is the traveller’s responsibility to ensure their passport is valid for the required period for all destinations on their itinerary. As a general rule, many countries require passports to be valid for at least six (6) months beyond the date of return to Canada. Failure to meet entry requirements may result in disruption or inability to travel.

No refunds, credits, reimbursements, or compensation of any kind will be provided by Collins Tours for denied entry, travel disruption, or any related circumstances, including any situation that results in missed travel, additional transportation costs, or itinerary changes arising from these issues.

Seat rotation is mandatory on all tours and is carried out and explained by the Tour Manager. Exceptions are only made where a certified physician’s note has been provided to the office in advance.

Guests with a valid medical note may be accommodated in the front third of the motorcoach; however, this does not guarantee a specific seat, and participation in the seat rotation policy is still required.

Travellers who require assistance must be accompanied by a capable companion who is fully responsible for providing support throughout the tour. Tour Managers are not permitted to provide personal or ongoing physical assistance to guests with mobility limitations, though help will be offered where appropriate.

For guests requiring daily or personal care, a dedicated travel companion is mandatory. Collins Tours and its Tour Managers are not responsible for guests who are unable to participate in scheduled activities or events due to personal mobility or health-related limitations.

All travellers must be able to manage and handle their own luggage at airports, ferry terminals, and at hotels in the rare occasion, such as holidays, or limited staffing, assistance may not be available. 

Each guest is allowed one large suitcase that does not exceed 50lbs, which is stored in the luggage compartment below the coach, one carry-on bag suitable for storage in the overhead compartment or under your seat and a personal item such as a purse or camera bag.  

Each guest is permitted one checked suitcase weighing up to 50 lbs (23 kg).

When you purchase airfare through Collins Tours, the cost of your first checked bag is included on most tours. Please confirm with our Sales Team whether this applies to the tour you are considering. Any additional baggage fees are determined by the airline and must be paid directly to the airline at check-in.

Collins Tours is not responsible for lost, delayed, or damaged luggage. We strongly recommend that all guests purchase travel insurance to provide coverage for luggage and personal belongings. Any claims relating to lost or damaged baggage must be made directly with the airline.

Please note that baggage allowances may vary for our Africa tours and by airline. Guests are responsible for reviewing their airline's baggage policies before departure.

Military personnel may be eligible for an additional complimentary checked bag when flying with Air Canada, subject to the airline's policy. Please note that this allowance applies to air travel only. Hotels do not provide additional baggage allowances, and excess luggage charges may apply where applicable.

If your travel plans change and you need to substitute one traveler for another, a minimum administration fee of $150 CAD per change will apply to all Collins Tours escorted vacations.

Name changes are permitted up to 14 days prior to departure on eligible tours. Please note that name changes are not permitted on tours that include airline or cruise transportation, as these suppliers have strict ticketing policies. Other transportation providers may also have additional restrictions. Collins Tours reserves the right to refuse name changes requested within 30 days of departure, where supplier policies or operational requirements prevent the change.

It is the responsibility of each guest to ensure that the name provided at the time of booking matches their valid government-issued travel documents exactly. Any corrections required after booking may be subject to supplier penalties and Collins Tours administration fees.

To ensure an enjoyable experience for all guests, Collins Tours reserves the right to remove any participant from a tour if their behavior is disruptive, abusive, unsafe, or prevents the Tour Manager from effectively conducting the tour or impacts the enjoyment of other guests. Collins Tours maintains a zero-tolerance policy for such conduct.

Should a guest be required to leave a tour for these reasons, all costs and arrangements associated with their departure will be the guest's responsibility. No refunds, credits, or reimbursements will be provided by Collins Tours for any unused portion of the tour.

Tour Managers may take photographs of you, as part of the group and these maybe used in our print or electronic media without further consent.

Our escorted vacations are thoughtfully designed with adult travelers in mind. Due to the pace of travel, sightseeing schedule, and nature of the included experiences, these tours may not be suitable for children. We encourage parents and guardians to carefully consider whether a tour is appropriate for their child's age, interests, and ability before booking.

Collins Tours travels aboard deluxe North American and European-style motor coaches. Most coaches are equipped with an onboard emergency washroom. We emphasize the word emergency because these facilities are intended for urgent use only. To ensure your comfort, we schedule regular rest stops throughout the journey.

On rare occasions, a coach without an onboard washroom may be used due to operational requirements. In these instances, frequent comfort stops will be made to ensure your comfort throughout the journey.

A tentative itinerary is always available on our website. The itinerary is provided to give guests an overview of the tour, the planned daily activities, and the general locations of the accommodations so you can familiarize yourself with where you will be staying. As tour arrangements are finalized, details such as accommodations, sightseeing, meal inclusions, departure times, and other itinerary components may be subject to change.

Your final itinerary and travel documents will be sent approximately 3 weeks prior to departure, at which time all confirmed tour details will be provided. For some shorter-duration tours, final documentation may be issued approximately 2 weeks prior to departure. In some cases, electronic copies of your final documents may be available upon request before printed packages are mailed.

Most places we visit will accept major credit card and will have Bank Machines to withdraw local currency. We do not recommend travelling with large amount of cash. Consider having a small amount of local currency and using a credit card or accessing cash through the bank machines.

Collins Tours offers 9 convenient guaranteed pickup locations across New Brunswick, Nova Scotia, and Prince Edward Island for our motorcoach tours, making it easy to join your vacation close to home.

Nova Scotia

• Halifax – Sobeys, Lacewood Drive
• Dartmouth Crossing – Hampton Inn
• Halifax Airport – Quality Inn
• Truro Heights – Big Stop

Prince Edward Island

• Charlottetown – Royalty Crossing (near the Superstore entrance)

New Brunswick

• Fredericton – Lincoln Irving Big Stop
• Saint John – Route 1 Irving
• Moncton – Magnetic Hill McDonald's
• Aulac – Irving Big Stop

Our air seats are booked through each airline’s Group Travel department. These reservations operate differently from individual bookings and come with specific requirements and restrictions.

The most important difference for guests is seat selection. On group bookings, we are unable to pre-select or request seats in advance for any class of service. Seat assignments are only issued once tickets are released, typically around 21 days prior to departure. After that, seat changes can only be made once online check-in opens (usually 24 hours before departure) through the airline’s website.